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9 Tips On Handling Complaints

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EntreOasisSponsor Content Deputy Champion Group - EntreOasis Group - MediaSpark Group - GoVenture Group - Cisco Contributor5465
May 19, 2009 13:19 EDT

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http://www.bizinformer.com/50226711/9_tips_on_handling_complaints.php

Let's be honest. Complaints are a reality of business. Every company, no matter how great, responsive, or caring, receives some number of complaints - email, phone calls, letters, blog posts, etc. It's inevitable; you can't keep all people happy all the time.

Sometimes the complaint hurts. Sometimes it's personal. It especially hurts when you have a different opinion of the situation, when you realize you're dealing with perception. It's frustrating.

So, what do you do?
 
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Details

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide guidance for dealing directly with customers.

Relevant Subject and Topic
Starting a Business, Customer Service, Communications, Managing Customers, Growing a Business, Business & Vocational

Types
Article

Features
Informative

Format
Webpage

Time To Complete
Not Applicable

Most Suitable For Use By
Entrepreneurs

Age Appropriateness
Adult(19+)

Grade Appropriateness
Postsecondary, Graduate, Adult General

Geographic Suitability
All or Non-Specific

Language
English

Learning Outcomes
These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Education Standards Maps

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