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Added by Cisco 5110 Nov 24, 2008 07:25 EDTAverage Rating: (0 ratings)Rate and/or Comment on this resourcePost a full review of this resourceSee reviews in sidebar
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http://www.quality-service.com/news/customer-service-training.html
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This article written by Karen Leland and Keith Bailey describes how to create an effective customer service training program for employees.Relevant Subject and TopicOrganization Skills, Customer Service, Training and Development, Business Practices, Managing CustomersTypesArticleLearning ActivityFeaturesInformativeEducationalFormatWebsiteTime To CompleteNot ApplicableMost Suitable For Use ByLearnersEntrepreneursAge AppropriatenessAdult(19+)Grade AppropriatenessAdult GeneralProfessionalGeographic SuitabilityAll or Non-SpecificLanguageEnglishEducation Standards Maps
Relevant Subject and TopicOrganization Skills, Customer Service, Training and Development, Business Practices, Managing Customers
TypesArticleLearning Activity
FeaturesInformativeEducational
FormatWebsite
Time To CompleteNot Applicable
Most Suitable For Use ByLearnersEntrepreneurs
Age AppropriatenessAdult(19+)
Grade AppropriatenessAdult GeneralProfessional
Geographic SuitabilityAll or Non-Specific
LanguageEnglish
Education Standards Maps
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